All products (in stock) are available to order and pay for on our online store. We accept payment from all major debit, credit cards and PayPal

Visa

Mastercard

American Express

JCB

PayPal

After purchasing, your order details are available to view on the confirmation emails and My Account if you were logged in when placing your order. If you require any extra information, you could also contact us via customercare@detheia.com

DeTHEIA’s products are shipped internationally by FedEx. All orders are processed within 01 business day and are shipped from Monday to Friday. Your package must be signed for, so please track your order using provided code and make sure someone is present during shipping hour between 9am to 6pm on delivery day.

Shipping price is calculated by the weight and where you locate. When you place your order, DeTHEIA will provide the accurate shipping fee for your purchase.

 

 

In order to bring products of the highest quality, DeTHEIA focuses on creating perfect products that enhance the graceful beauty of women. DeTHEIA believes that a well-fitting and high-quality product not only provides comfort but also accentuates one's natural elegance. Understanding this, DeTHEIA always supports product alterations based on measurements, ensuring that each lady feels confident, alluring, and able to express her unique style when wearing DeTHEIA designs.

 

Product alteration process:

Step 1: Determining body measurements:
Please provide the necessary body measurements, including height, bust, waist, hip, desired dress length, and any additional information depending on the product. This helps DeTHEIA better understand your body.

Step 2: Alteration consultation:
Our dedicated and attentive staff are always ready to advise and assist customers in selecting the most appropriate size for each design.

Step 3: Professional alterations:
Once the desired measurements are determined, DeTHEIA will begin the alteration process using the skilled and experienced hands of professional artisans. The product will be adjusted to fit your body perfectly.

Step 4: Quality check:
After alterations, every product undergoes a thorough quality check to ensure the highest quality and perfection before reaching the customer.

Step 5: Product delivery:
Once the product is completed, DeTHEIA will notify the customer and arrange for in-store pickup or delivery to the designated address.

 

Product alteration costs:

• All DeTHEIA products are covered by a lifetime warranty and support alterations based on the appropriate measurements for FREE. DeTHEIA prioritizes customer experience and quality above all else.
• Customers please pay for the round-trip shipping costs for the alteration order.

 

*Other cases:
For products with attached buttons or details that are lost and no longer available due to the extended time since the product launch and the unavailability of the same buttons or details in the workshop, they will be replaced with alternative buttons or details that are suitable for the product. In this case, customers will be charged a small fee for the product repair.

• Customers have the right to exchange products once within 7 days. We recommend trying on all purchased items once received, to ensure adequate time to exchange items if necessary.
• Exchange is only applicable in cases of manufacturing defects, resizing the product, and exchanging for a product of equal or higher price. We do not accept returns and refunds.
• The exchanged product must be unused, original, not dirty or damaged, still has full tags, labels, and the payment invoice intact, and not in promotional programs.
• If you would like to exchange the product for a different design at less price, the price difference would be reimbursed as a gift card, with a 6-month expiry date, from the date of issue. We do not accept exchanges from full-priced to discounted items.
• Customers who want to change the model/size, please pay the 2-ways shipping fee.
• We will communicate with you by e-mail to inform you about the shipping costs because these costs will depend on your living area. 
• If your exchange request meets the specified conditions, DeTHEIA will respond within 48 hours (excluding Saturdays, Sundays, and Holidays) and process the order within 7 working days after receiving the returned product.

Please contact the customer care department via email at customercare@detheia.com  or hotline +84916631188 for any inquiries related to return or exchange requests.

DeTHEIA commit to protect the privacy of Customer's information. Please read the "Privacy Policy" below to better understand the commitments we make, respect and protect the interests of our customers

1. Collection of personal information:

The information collected through the DeTHEIA website helps us to:

- Support customers when purchasing products

- Provide answers to customer inquiries

- Provide customers with the latest information on our website

- Review and upgrade the content and interface of our website

- Conduct customer surveys

- Carry out promotional activities related to DeTHEIA’s products and services.

To access and use certain services at DeTHEIA’s website, you may be required to provide us some personal information (Email, full name, contact, phone number...). All information declared must be accurate and legal. DeTHEIA does not accept any responsibility regarding the legality of the declared information.

We may also collect information about visits, including the number of pages you view, the number of links you click on, and other information related to connecting with DeTHEIA. We also collect information that your web browser uses every time you visit the DeTHEIA’s website, including: IP address, browser type, language used, time and addresses that you use.

2. Use of personal information:

- DeTHEIA collects and uses your personal information for the appropriate purposes and fully complies with the content of this "Privacy Policy".

- When necessary, we may use this information to contact you directly in the form of: sending open letters, thank you letters, promotional information, technical and warranty information. You may receive periodic emails with information about new products, services, information about upcoming events or recruitment information if you subscribe to email notifications.

- Except for the case of using personal information as stated in this policy, we are committed not to disclose your personal information to any other party.

- In some cases, we may outsource an independent service provider to conduct market research projects, in which case, your information will be provided to this unit to conduct the research. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing our project.

- We may disclose or provide your personal information in the following cases when it is absolutely necessary:

(a) At the request of legal authorities;

(b) In cases where we believe it will help us to protect our legitimate interests before the law;

(c) The situation is urgent and necessary to protect the personal safety of DeTHEIA’s customers.

3. Retrieve personal information:

 At any time, you can access and correct your personal information according to the appropriate links (website's links) that we provide.

4. Privacy of personal information:

- When you submit your personal information to us, you agree to the terms that we have stated above, DeTHEIA commit to keep your personal information confidentially by any means possible. We will use a variety of information security technologies such as: international standards PCI, SSL... to protect this information from unintended retrieval, use, or disclosure.

However, due to technical limitations, no data transmitted over the internet can be 100% secure. Therefore, we cannot make a definite guarantee that the information you provide to us will be kept completely secure, and we cannot be held responsible in the event of unauthorized access. If you do not agree with the terms as described above, we advise you not to send any information to us.

- Therefore, DeTHEIA also recommends that you keep your password-related information confidential and should not be shared with anyone else.

- If using a shared computer with many people, you should log out, or exit all open website windows.

5. Use of “Cookies”

- DeTHEIA uses "Cookies" to help personalize and maximize the efficiency of your online time.

- A cookie is a text file that is placed on your hard disk by a website server. Cookies are not used to run programs or introduce viruses to your computer. Cookies are assigned to your computer and can only be read by a website server on the domain that issued the cookie to you.

- One of the purposes of Cookies is to provide conveniences to save your time when visiting the DeTHEIA website or revisiting the DeTHEIA website without having to re-register previous information.

- You can accept or refuse to use cookies. Most browsers automatically accept cookies, but you can change the settings to refuse all cookies if you like. However, if you choose to refuse cookies, it may interfere with and adversely affect some of the cookie-dependent services and features on DeTHEIA website.

6. Regulations on “Spam”:

- DeTHEIA take the issue of spam very seriously, therefore, DeTHEIA insists to only send Email to you when and only if you have registered or used the service from our system.

- DeTHEIA commit not to sell, rent or lease your email from third parties. If you accidentally receive an unsolicited email from our system due to an unintended cause, please click on the link to refuse to receive this email attached, or notify the website administrator directly.

7. Policy changes:

- We can completely change the content on this page without prior notice, to suit the needs of DeTHEIA as well as the needs and feedback from our customers if applicable. When we update the content of this policy, we will revise the “Last Updated” time below.

- Therefore, you agree that, when you use our website after editing, you acknowledge and agree to comply with this modification. Therefore, we recommend that you preview the content of this page before accessing other content on our website as well as you should read and carefully refer to the "Privacy Policy" content of each website you visit.

8. Contact information:

We always welcome comments, contact and feedback from you about this "Privacy Policy". Email: customercare@detheia.com