RETURN & EXCHANGE
- Customers have the right to exchange products once within 7 days. We recommend trying on all purchased items once received, to ensure adequate time to exchange items if necessary.
- Exchange is only applicable in cases of manufacturing defects, resizing the product, and exchanging for a product of equal or higher price. We do not accept returns and refunds.
- The exchanged product must be unused, original, not dirty or damaged, still has full tags, labels, and the payment invoice intact, and not in promotional programs.
- If you would like to exchange the product for a different design at less price, the price difference would be reimbursed as a gift card, with a 6-month expiry date, from the date of issue. We do not accept exchanges from full-priced to discounted items.
- Customers who want to change the model/size, please pay the 2-ways shipping fee.
- We will communicate with you by e-mail to inform you about the shipping costs because these costs will depend on your living area.
- If your exchange request meets the specified conditions, DeTHEIA will respond within 48 hours (excluding Saturdays, Sundays, and Holidays) and process the order within 7 working days after receiving the returned product.
Please contact the customer care department via email at customercare@detheia.com or hotline +84916631188 for any inquiries related to return or exchange requests.
- If you would like to exchange, you must notify DeTHEIA within 7 days after successfully delivered.
- Please fill in all the requested information in the link below to proceed with your exchange process:
https://detheia.com/Manage/ExchangeDeTheia
- To optimize costs and protect the product, avoiding damage as much as possible, DeTHEIA kindly recommends the following method of packaging for returning goods:
• Step 1: Reuse the original DeTHEIA packaging that the product was initially sent in. Use secure packing tape to ensure the box remains closed during transportation.
• Step 2: Wrap the outside in a layer of plastic wrap to prevent moisture damage to the product.
• Step 3: Write in clear text, in front of the package: “Return Goods – Clothing” on the label and the shipping form, if applicable, as customs duty might be charged otherwise.
Receiver information:
DETHEIA STORE
GARMENT 10 CORPORATION JSC
765A NGUYEN VAN LINH
SAI DONG, LONG BIEN
HA NOI, 10000
VIETNAM
TEL: (+84)91 6631188
EMAIL: customercare@detheia.com
• Step 4: Take pictures of the package as a reference in case of any issues during the transportation. Record shipping information and tracking numbers to monitor the delivery process.
- Once DeTHEIA receives and finishes the inspection process (within 5 working days) we will send you a confirmation email and a purchase code for you to place the new order.
- Customers who want to change the model/size, please pay the 2-ways shipping fee.
- If your products have been identified as manufacturing defective upon our inspection, DeTHEIA will reimburse your original and return shipping.