DeTHEIA’s products are shipped internationally by FedEx. All orders are processed within 01 business day and are shipped from Monday to Friday. Your package must be signed for, so please track your order using provided code and make sure someone is present during shipping hour between 9am to 6pm on delivery day.

Shipping price is calculated by the weight and where you locate. When you place your order, DeTHEIA will provide the accurate shipping fee for your purchase.

• Customers have the right to exchange products once within 7 days. We recommend trying on all purchased items once received, to ensure adequate time to exchange items if necessary.
• Exchange is only applicable in cases of manufacturing defects, resizing the product, and exchanging for a product of equal or higher price. We do not accept returns and refunds.
• The exchanged product must be unused, original, not dirty or damaged, still has full tags, labels, and the payment invoice intact, and not in promotional programs.
• If you would like to exchange the product for a different design at less price, the price difference would be reimbursed as a gift card, with a 6-month expiry date, from the date of issue. We do not accept exchanges from full-priced to discounted items.
• Customers who want to change the model/size, please pay the 2-ways shipping fee.
• We will communicate with you by e-mail to inform you about the shipping costs because these costs will depend on your living area. 
• If your exchange request meets the specified conditions, DeTHEIA will respond within 48 hours (excluding Saturdays, Sundays, and Holidays) and process the order within 7 working days after receiving the returned product.

Please contact the customer care department via email at customercare@detheia.com  or hotline +84916631188 for any inquiries related to return or exchange requests.