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RETURN & EXCHANGE

Exchange must be made within 30 days from the date of delivery. We recommend trying on all purchased items once received, to ensure adequate time to exchange items if necessary.

The product being exchanged must be unused, in its original condition, with all tags intact and has no odor/scent.

If you would like to exchange the product for a different design, the new chosen product must be at the same price or less. The difference in price would be reimbursed as a gift card, with a 6 month expiry date, from the date of issue.

Carefully pack your products in the original shipping box, seal with the shipping label provided. Please specify as “Return Goods – Clothing” on the label and on the shipping form, if applicable, as custom duty might be charged otherwise. Once DeTHEIA receive and finish the inspection process (within 5 working days) we will send you a confirmation email. You will be provided with a purchase code for placing the new order. Original and return shipping would not be reimbursed. If your products have been identified as defected upon our inspection, DeTHEIA will reimburse your original and return shipping.

 

 

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To provide the best quality products, DeTHEIA focuses on creating perfect products that elevate the graceful beauty of women. DeTHEIA believes that a well-fitted and high-quality product not only makes you feel comfortable but also enhances your natural elegance. Understanding this, DeTHEIA always supports product customization according to measurements, so that you can confidently and charmingly express your unique style when wearing DeTHEIA's designs!

Product customization process:

Step 1: Determine body measurements: Please provide the necessary body measurements, including height, bust, waist, hips, desired dress length, and other information depending on the product. This helps DeTHEIA understand your body better.

Step 2: Consultation for customization: Our enthusiastic and dedicated staff are always ready to advise and assist customers in choosing the most suitable size for each design product.

Step 3: Professional customization: Once the desired size is determined, DeTHEIA will begin the customization process with the skilled and experienced hands of professional tailors, ensuring that the product fits your body perfectly.

Step 4: Quality check: All products will be carefully checked to ensure the highest quality and perfection before being delivered to customers.

Step 5: Product delivery: When the product is completed, DeTHEIA will notify the customer and arrange for product delivery at the store or to the designated address.

Product customization cost:

All DeTHEIA products are guaranteed for life and support customization according to measurements completely FREE of charge. DeTHEIA always prioritizes the experience and quality above all else.

*Other cases: For products with buttons or details that are lost and no longer available, DeTHEIA will replace them with other buttons or details that are suitable for the product. In this case, you will have to pay a small fee to repair the product.

 

 

To ensure customer’s satisfactory while maintain our high quality with affordable pricing, we accept and support exchange, however all products from DeTHEIA is non-refundable at the moment, please consider carefully before making any purchase. DeTHEIA has a vigorous quality assurance process to provide our customers with the best products. If there is any production defect beyond our inspection, DeTHEIA is happy to take back the goods and offer an exchange. If you wish to exchange an unused product for a different design or a different size, you might request an 01 time per product only exchange. Please read the following conditions: